Frequently Asked Questions

If you can’t find an answer to your technical question here, please use the support form to open a ticket!

 

Can I share the course materials or my login with someone else?

 

No, the training is offered on a per-user basis. Your account is yours alone. You can purchase the training for someone else, but your account is reserved for one IP address only. Therefore, while the purchase can be made by someone else, only one person can access the content. Access by more than one person can lock you out of the content.

Back To Top

Why do I have multiple login accounts?

 

If you purchase more than one training product (for example, STG All-Access AND Group Guitar Launch Formula), there’s a chance you might have created a new login account for each one. This can get confusing if you log in with one account and don’t have access to the training you paid for under the other account. To get this fixed, please use the support form or send an email to support@startteachingguitar.com letting me know WHICH ACCOUNT YOU WANT TO USE…I’ll consolidate everything you purchased into that one account for you.

Back To Top

How can I get a photo to show up on my profile for the forums and the rest of the site?

 

I use a free service called “Gravatar” to display the profile photos. You will need to go to the Gravatar site and create a profile for yourself, and then add the photo you want to use to your profile. Make sure you set it up with the same email address you use here on our site! Once you do that, your photo will auto-magically appear in your profile here! Another benefit is that most of the blogs and forums on the web also use Gravatar, so your photo and info will get updated at most of the other sites you use, too.

Back To Top

How do I open the video files?

 

The videos are in the MP4 format, so you have a few options…you could use either of the following programs to play them:

QuickTime
VLC Player

Windows Media Player may not work out of the box, but if you install some additional software, you can get it to play MP4 files, as well. Click here for some instructions on how to do that.

The easiest solution is to just install iTunes (from Apple)…it includes QuickTime (which plays the MP4 files), and also gives you a good way to manage your music, podcasts, videos, etc. You can get the iTunes/QuickTime bundle by clicking here.

Back To Top

How do I open the PDF files?

 

That depends on what kind of computer you’re using. Mac users can use the built-in “Preview” application to open PDFs (just download and then double-click them). Windows users will need to download and install Adobe Reader to be able to read the PDF files, since Windows doesn’t have any built-in PDF support.

Back To Top

How do I open the mind map files?

 

You’ll need a special software program to open the mind map files. The files are in the .mm format, and can be opened using the Free Mind program. Free Mind is an open-source application and can be downloaded for free. You can also use any commercial mind mapping tool to open the files, such as Mindjet and my personal favorite, Mind Meister.

Back To Top

When I click to download the audio and video files, they just open in my browser window. How do I save them to my computer?

 

Here’s how to save the files to your local computer: If you’re a Windows user you need to RIGHT-CLICK on the download link and select “Save Link As”. If you’re a Mac user you do the same thing, except you DOUBLE-CLICK the download link.

Back To Top

What do I get for the extra money with an STG All-Access Gold Membership?

 

For an extra $20 per month you get access to live monthly training webinars where I actually teach you how to do things related to your teaching business, your website, etc. and SHOW you how, instead of just TELLING you how like I do on the podcasts. You get to interact with the presentation, ask questions, etc. You also get access to download a video of each webinar to watch later and also the powerpoint slide deck in PDF format so you can quickly reference the material presented. Previous webinars have covered things like how to use customer review sites to attract new students. Future topics will include things like how to set up Pay Per Click ads to get more students, how to do keyword research to boost your search engine ranking, how to build a private student portal using WordPress, how to create screen capture videos, and many others…plus whatever topics you and the other members what to learn about.

You also get access to a page of special discounts, currently worth over $150, on things like Riff Master Pro, Guitar Pro 6 and Music Teacher’s Helper. I’ll be adding more of these over time.

If you’d like to upgrade to the Gold or Platinum level, I’ll apply the unused amount you paid for your Silver membership to your new higher level. Just click here and purchase the higher level FIRST, and then click here to send me a support ticket requesting the credit. I’ll cancel your old membership and the credit will show up on the next month’s payment.

Back To Top

What do I get for the extra money with an STG All-Access Platinum Membership?

 

For an extra $60 per month, you get access to me personally through a monthly mastermind group meeting. Most of the materials I offer provide you with INFORMATION about how to be a better guitar teacher (the podcast, the training courses, etc.) but this monthly group is for people who want help with IMPLEMENTATION. In this small group of 10 people or less, everyone gets equal time to work on specific strategy for your teaching business with me. I’ll help you make sure your doing the right THINGS at the right TIME in the right ORDER to reach your goals, and the group will make sure you take ACTION on those things and give you accountability for getting them done. It’s basically small group coaching with me every single month for as long as you need it, without the normal $200 per hour price tag. It’s not for everybody…you have to be serious and committed…but it can save you MONTHS of mistakes and wasted time and get you where you want to be MUCH faster.

If you’d like to upgrade to the Platinum level, I’ll apply the unused amount you paid for your Silver or Gold membership to your new Platinum membership. Just click here and purchase the Platinum level FIRST, and then click here to send me a support ticket requesting the credit. I’ll cancel your old membership and the credit will show up on the next month’s payment.

Back To Top

What are the computer requirements for attending the online Mastermind group meetings?

 

On a PC

  • Internet Explorer 7.0, Mozilla Firefox 4.0, Google Chrome 5.0 (JavaScript enabled) or the latest version of each web browser
  • Windows 8, 7, Vista, XP or 2003 Server
  • Cable modem, DSL or better Internet connection (700 Kbps or faster for HDFaces video conferencing)
  • Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)

On a Mac

  • Safari 3.0, Firefox 4.0, Google Chrome 5.0 (JavaScript enabled) or the latest version of each web browser
  • Mac OS X 10.6 – Snow Leopard or newer
  • Cable modem, DSL or better Internet connection (700 Kbps or faster for HDFaces video conferencing)
  • Intel processor (1GB of RAM or better recommended)

Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers. (A USB headset is recommended.)

On an iPad, iPhone, Windows RT tablet or Android device

Back To Top

How do I cancel my STG All-Access membership?

 

Your STG All-Access membership automatically renews every month, and your credit card or PayPal account will be billed automatically. If you need to cancel for some reason, please use the support form or send an email to support@startteachingguitar.com and I’ll take care of it for you.

Back To Top